Citadon customers who have completed application training are welcomed to contact Citadon Support via one of the following methods:

Contact Methods

• Online Customer Support Request Form (preferred method):
  
    Citadon Support Request
  
  
  
• By Phone: +1 (415) 778 2790

Technical and application-related questions will be answered between our normal technical support service hours of 6 a.m. through 6 p.m., Pacific Standard Time, Monday through Friday.

Product Support Information

In addition to both telephone and email support, Citadon customers also have access to the following product specific Support Information:

• FAQs
• Online user guides
• Software downloads
• Latest product information

Citadon Archive Information

If you need to archive a live or closed project or workspace, please download the correct form below, fill out the necessary information, provide an authorized signature, and fax the form back to us at +1-415-882-1899.

• Citadon CW Archive Request Form
  
• ProjectNet Docs Archive Request Form
  

ProjectNet Docs Close-Out Information

If you need to close-out a ProjectNet Docs project, please download the form below, fill out the necessary information, provide an authorized signature, and fax the form back to us at +1-415-882-1899.

• ProjectNet Docs Close-Out Request Form